| Owning a Plantation Properties residence ensures you a timely
response to your warranty requests. Review the following Warranty
Guidelines before submitting your service request.
| Scheduled Post-Warranty Visits |
As part of our commitment to service your home throughout the
warranty period, we have instituted prescheduled post-closing
warranty visits (see the 5-Step
Process for more information).
The goal of these visits is to ensure all of your warranty
needs
are
appropriately addressed while at the same time providing you
with the comfort of knowing that a Plantation Properties representative
will be there for you both before and after closing.
Your authorized Plantation Properties representative will explain
to you our process of scheduling and completing prescheduled post-closing
warranty visits. In addition, share with you the many benefits
associated with this type of service program. It is our goal
to address all of your warranty items at this time. As with regular
warranty service, you or your authorized representative must
be present to provide access to the home for service items to
be completed.
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| Regular Service |
In addition to the prescheduled post-closing warranty visits, regular
warranty service is halos available during the working hours Monday-Friday.
Regular warranty service should only be schedule for service
items that need to be addressed proper to the schedule post-closing
warranty visits. You or your authorized representative must
be present to provide access to the home for service items to
be completed. You will be contracted to arrange an appointment
date and time. Please review the performance standards in your
Plantation Properties contract to determine if you have a valid
warranty claim.
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| Emergency Service |
Emergency warranty service is available after hours, on weekends,
and holidays by contracting the emergency service number. Some
examples of emergencies include gas leaks, no heat in extreme
cold, no cooling in extreme heat, severe electrical problems,
or severe plumbing leaks that cannot be isolated.
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